nkok Privacy Policy

1Introduction & Scope

nkok is committed to protecting the privacy and security of all users who access our online casino and sports betting platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by nkok. Please read the following carefully to understand our practices regarding your personal data and how we treat it.

This policy applies to all users of the nkok website regardless of how they access it — via mobile browser, desktop browser, or any other compatible device. It covers all services offered on the platform including cricket betting, live casino, slots, crash games, and any future product offerings. By continuing to use nkok, you acknowledge that you have read and understood this Privacy Policy.

2Information We Collect

We collect several categories of personal data to enable us to operate the nkok platform effectively, verify your identity, process your transactions, and comply with our legal and regulatory obligations. The categories of data we collect include:

• Identity Data: Full name, date of birth, nationality, and government-issued ID number as provided during KYC verification.
• Contact Data: Mobile phone number, email address, and city of residence (e.g., Dhaka, Chittagong, Sylhet) as provided during account registration.
• Financial Data: Payment method details including bKash, Nagad, Rocket, Upay, or bank account information used to process deposits and withdrawals.
• Technical Data: IP address, browser type and version, device type, operating system, session timestamps, and pages visited within the nkok platform.
• Behavioural Data: Game history, betting patterns, session duration, bonus usage, and other in-platform activity data used to improve our service and comply with responsible gaming obligations.

3How We Use Your Information

nkok uses the personal data we collect for specific, lawful purposes only. We do not process your data for any purpose beyond what is reasonably necessary to deliver, secure, and improve our platform. The primary purposes for which we use your data are:

• Account Management: To create and administer your nkok account, including identity verification, password recovery, and account security monitoring.
• Transaction Processing: To process deposits, withdrawals, and bonus allocations via bKash, Nagad, Rocket, and other supported payment channels in a secure and timely manner.
• Regulatory Compliance: To fulfil our KYC, anti-money laundering, and responsible gaming obligations, including age verification and the monitoring of unusual account activity.
• Service Improvement: To analyse aggregated, anonymised usage data to improve platform performance, game selection, and the overall player experience on nkok.

4Cookies & Tracking Technologies

nkok uses cookies and similar tracking technologies to enhance platform functionality and understand how users interact with our services. The table below outlines the types of cookies we use and their purpose:

5Data Sharing & Third Parties

nkok does not sell, rent, or trade your personal data. We may share data with a strictly limited set of trusted third parties solely where necessary to deliver our services. These include payment processors (bKash, Nagad, Rocket), game technology providers (Pragmatic Play, Evolution Gaming, Spribe), identity verification services, and IT infrastructure partners. All third parties are contractually required to handle your data in accordance with applicable data protection standards.

We may also be required by law, court order, or competent regulatory authority to disclose certain information about you. In such cases, nkok will disclose only the minimum amount of data necessary to satisfy the relevant legal obligation, and will notify you of such disclosure where permitted by law.

6Data Retention

nkok retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting obligations. The following general retention guidelines apply:

• Active account data is retained for the duration of your account's active status plus a minimum of 5 years following account closure to satisfy anti-money laundering record-keeping requirements.
• Transaction records and financial data are retained for a minimum of 7 years in line with standard financial record-keeping obligations applicable in Bangladesh.
• Technical and behavioural data (including analytics cookies) is retained for no longer than 2 years from the date of collection.
• Data that is no longer required for any purpose will be securely deleted or anonymised in accordance with our data disposal procedures.

7Your Rights as a Data Subject

As a user of nkok, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your request. We will respond to all valid data subject requests within 30 days of receipt.

• Right of Access: You may request a copy of all personal data nkok holds about you at any time, free of charge.
• Right to Rectification: If you believe any data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to any overriding legal obligations nkok must satisfy.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being verified.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based solely on nkok's legitimate interests.

8Data Security Measures

nkok implements a comprehensive suite of technical and organisational security measures to safeguard your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include industry-standard SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls limiting data access to authorised personnel only, and regular security audits of our platform infrastructure.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data using commercially acceptable means, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, nkok will notify affected users without undue delay.

9Children & Minors

nkok is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data from any individual under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will delete that data immediately and close the associated account. The following measures are in place to prevent minors from accessing nkok:

• Age verification is conducted as part of the mandatory KYC process for all new accounts before full platform access is granted.
• Any account found to belong to a person under 21 will be suspended immediately and all associated funds will be held pending investigation.
• Parents or guardians who believe their child may have registered on nkok are encouraged to contact us immediately at [email protected] so we can take appropriate action.

10Changes to This Privacy Policy

nkok reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will post a prominent notice on the nkok platform and update the "Last Updated" date at the top of this document. We encourage all users to review this policy periodically to stay informed about how we protect your personal data.

Your continued use of the nkok platform following the publication of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with any changes made to this policy, you should discontinue use of the platform and may submit a data erasure request to [email protected].

11Governing Language & Jurisdiction

This Privacy Policy is written in English, which is the governing language for all legal interpretations. In the event of any conflict between translated versions of this policy and the English version, the English version shall prevail. nkok operates as an online platform serving users in Bangladesh and this policy reflects our commitment to responsible data handling for all players, regardless of their location within the country.

Any disputes or claims arising out of or in connection with this Privacy Policy shall be handled in accordance with the dispute resolution provisions set out in nkok's Terms & Conditions. For any privacy-related concerns, users are encouraged to contact us at [email protected] before pursuing any other form of resolution.

12Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way nkok handles your personal data, please do not hesitate to reach out to our support team. We are committed to responding to all privacy-related enquiries promptly and in good faith. Our team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all queries within 24 to 48 hours of receipt.